Effective as of 04/23/2026
Thanks for visiting our website. This Privacy Notice describes how Personal Information is collected through this website in connection with your current lease or rental relationship with the property, or your interest in becoming a resident.
The Property Owner 3001 Maple LP (“Data Controller”) is the entity who is responsible for the collection and processing of your Personal Information. Hines Living US LLC (“Hines”) serves as the property manager and acts as a “Data Processor” under applicable Data Protection Laws. Hines processes Personal Information solely on behalf of the Property Owner and only in accordance with their instructions.
Throughout this Privacy Notice, “we,” “us,” or “our” refer to the Property Owner and to Hines, who acts as the Data Processor on behalf of the Property Owner and under its direction.
Our Privacy Notice extends to all Personal Information you provide to us, or that we obtain from you, or about you (“Personal Information”). This Policy applies to the collection, use, disclosure and/or processing of Personal Information by Hines on behalf of Data Controller to which Data Protection Laws apply. We are committed to maintaining the confidentiality, integrity, and security of your Personal Information. It is our policy to respect your privacy and to safeguard your Personal Information entrusted to us.
This document (“Privacy Notice”) describes the standards we follow for handling your Personal Information on behalf of Data Controller and how we use the Personal Information collected about you in accordance with the provisions of applicable Data Protection Laws and Data Controller's instructions.
Depending on your place of residence, additional information in compliance with the specific regional regulations applicable to your situation is provided in the annexes to this Policy.
Terms capitalized in this Privacy Notice are intended to be interpreted in alignment with the relevant Data Protection Laws applicable to your circumstances.
The information below explains how we protect your Personal Information, to what extent we transfer it to other countries, how long we keep your Personal Information and what rights you have regarding our processing operations.
1. HOW WE PROTECT YOUR PERSONAL INFORMATION
We take your privacy seriously. We've put in place strong measures to keep your Personal Information safe and secure. This includes special protections for client files, tailored to the sensitivity of the information they contain. We also have controls in our computer systems to restrict access appropriately.
Only authorized employees have physical access to areas where personal data is stored or processed. We make sure our team members are trained to follow all laws and regulations, especially when it comes to data protection. Access to sensitive information is limited to employees who really need it for their jobs and who are authorized to see it.
If you want more details about how we protect your Personal Information, just reach out to us using the contact information below. And when you contact us about your file, we may ask for some Personal Information to make sure that only you or someone you've authorized can access your information.
2. WHAT PERSONAL INFORMATION DO WE PROCESS?
Categories of Personal Information
Information that is reasonably required to process and manage your rental application or tenancy. Categories of Personal Information collected are identifiers; Personal Information described in subdivision (e) of California Civil code Section 1798.80; characteristics of protected classifications under California or federal law; professional or employment-related information; education information; sensitive personal information. This may include, but is not limited to: name, contact information (e.g. phone number(s), e-mail address(es), current and previous address(es)), preferred means of communication, employer and job title, income information, credit check information, date of birth, marital status, gender, government identification numbers (e.g. driver's license number and/or social insurance number), vehicle license and registration numbers, pet information, and information about household members.
Communication and Interactions. Categories of Personal Information collected are identifiers; internet or electronic network activity information; audio, electronic, visual, thermal, olfactory, or similar information. When you email, call, chat, text, or otherwise communicate or interact with us, including if you complete forms on our Services, sign up for our mailing lists, or otherwise enter information into public-facing comment fields or forums sponsored by or affiliated with us, we may collect, process, and maintain records of your contact details, communications and interactions with us and others, including your posts or submissions, texts, information about the nature of your inquiry and our responses and any other information that you choose to provide.
Property Use Details. Categories of Personal Information collected are identifiers; internet or electronic network activity information; Geolocation data; audio, electronic, visual, thermal, olfactory, or similar information. We may also collect Personal Information related to your use of property and use of our Services, as well as other requests that you submit to us related to our Services. For example, if you register a guest or visitor(s) at a property, register your presence at our office(s), book the use of a desk or room at a property, request catering or other services, report facilities related issues or request maintenance services, etc.
Transactions and Billing Information. Categories of Personal Information collected are identifiers; Personal Information described in subdivision (e) of California Civil code Section 1798.80; commercial information; sensitive Personal Information. We also collect Personal Information about you in connection with a purchase or payment you submit to us. This may include collection of your name, address, payment method, payment history and other transaction details.
Promotional Information. Categories of Personal Information collected are identifiers; commercial information; internet or electronic network activity information; inferences drawn from any of the above information; sensitive personal information. If you agree to receive marketing communications from us, we may collect your name, email address, phone number, preferences, and if relevant, information about your profile, including the Services, Site and features you use in order to provide you with marketing communications about products and services we think you may like. If you participate in special activities, offers, programs, promotions we offer, we may also collect certain contact details, your age, and any other information that may be required by law. If you win a contest, promotion, we may also collect certain tax information and/or waivers and releases, depending on the prize and as required by applicable law.
Preferences and Other Requests. Categories of Personal Information collected are identifiers; internet or electronic network activity information; inferences drawn from any of the above information. We may also collect information about your preferences, including communication preferences, preferences related to your use of our Services, and any other preferences or requests you provide when interacting with us.
Children's Information
Our services are not directed to children under the age of 18, or the age of majority in your jurisdiction, and we do not knowingly collect Personal Information from children under the age of majority without the consent of their parent or legal guardian. If such information is identified, we will delete it. To the extent we are collecting Personal Information of children with the consent of their parent or legal guardian, we are using such Personal Information consent with this Privacy Notice.
3. SOURCES OF PERSONAL INFORMATION
We may collect Personal information from the following sources.
Direct information from you, e.g. by submitting a form;
Information captured through our website, e.g. by the use of cookies.
4. PURPOSES AND LEGAL BASES FOR PROCESSING PERSONAL INFORMATION
a) Our (or relevant third parties) legitimate interests:
The processing of Personal Information is deemed necessary for our or relevant third parties' legitimate interests, provided that such interests are not overridden by the interests or fundamental rights and freedoms of the data subjects. This includes:
Continuous improvement: We use technical, usage, and feedback-related data to constantly enhance the user-friendliness of our website and to safeguard against potential disruptions or cyber threats.
Malicious data analysis: We analyze technical and security-related data to detect and understand malicious data, safeguarding your IT systems.
Statistical monitoring: We monitor and analyze attacks on devices and systems, adapting our solutions to enhance device and system security.
Feedback and support: Your input such as contact details, communication content and related interaction data regarding Data Controller or Hines Products and Services guides us in providing timely and informative assistance.
Threat analysis: We process technical, security, and usage information to conduct in-depth analyses to assess potential threats.
Understanding your needs: Your data relating to your interactions, preferences, and use of our services enables us to comprehend your requirements and interests better.
Anonymization and reporting: We anonymize Personal Information to create aggregated reports, providing anonymized insights.
Enforcement and compliance: Your relevant account, transactional, and interaction data may be used to enforce our terms and conditions and legal rights, as well as to assess compliance with applicable laws and internal policies.
Database administration: Your Personal Information is utilized for the administration and maintenance of databases storing personal information.
Addressing your requests: Your contact information and details you provide to us help us effectively respond to your inquiries or requests.
b) Compliance with legal obligations:
We process Personal Information where such processing is necessary to comply with applicable laws, regulations, lawful requests, and regulatory obligations, including record-keeping, reporting, and cooperation with authorities.
c) Your consent:
The processing of Personal Information is carried out based on the consent of the Data Subject for one or more specific purposes, such as sending out newsletters and marketing communications you sign up for.
5. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We will hold your Personal Information for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory or internal policy requirements.
6. THE USE OF ARTIFICIAL INTELLIGENCE
We may use artificial intelligence (AI) and automated tools to support and enhance our services, including for data analysis, content generation, and process optimisation. All AI-based processing is carried out in accordance with applicable Data Protection Laws. Where AI systems involve automated decision-making that produces legal or similarly significant effects, we will inform individuals about this, including providing information on the logic involved, the significance of the processing and its potential consequences. Such processing is subject to appropriate safeguards, including human oversight, data minimisation, and regular accuracy and fairness assessments. We do not rely solely on automated decision-making without meaningful human involvement unless legally permitted and appropriately disclosed.
7. DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES
In connection with one or more of the purposes outlined in the "How we use your personal data” section above, we could disclose Personal Data to:
Other members of the Hines Group. We will take steps to ensure that access to personal data is restricted to authorized employees who have a lawful basis to access your personal data and only for the purposes described in this Privacy Notice.
Professional advisors and third parties that provide services to us (such as IT systems providers, platform providers, financial advisors, consultants (including lawyers and accountants), providers of marketing services where we are permitted to disclose your personal data to them, and in all cases such transfers will be under a legal basis as set out in Section 2 of this Privacy Notice and subject to appropriate safeguards including data processing agreements where required;
Competent authorities (including any national and/or international regulatory or enforcement body or court or other form of tribunal, where we (or any other member of the Hines Group) are required to do so by applicable law or regulation at their request); and
Any central or local government department and other statutory or public bodies where we (or any other member of the Hines Group) are required to do so by applicable law or regulation at their request.
The Recipients may, under contractual obligations, legal or professional duty consistent with their relationship with us and this Privacy Notice, disclose the Personal Information to their agents and/or delegates (the “Sub-Recipients”), which shall process the Personal Information for their sole purposes of assisting the Recipients in providing their services to the Data Controller and/or assisting the Recipients in fulfilling their own legal obligations.
8. INTERNATIONAL DATA TRANSFERS
As a global company we may need to transfer your Personal Information out of the country or jurisdiction in which it was originally collected. You should be aware that these countries may not have similar data protection laws to the country in which your personal data was originally collected. In such cases, Hines will ensure that there are adequate safeguards in place to protect your Personal Information with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Notice.
For transfer of Personal Information outside of the original location of collection for any other country or jurisdiction, it will be protected and transferred in a manner consistent with the applicable legal requirements, and Hines will take reasonable steps (for example through a contract with the overseas recipient) to ensure that the overseas recipient does not breach the applicable Data Protection Laws in relation to the Personal Information.
You can obtain more details of the protection given to your Personal Information by contacting us as described below.
If you object to your Personal Information being transferred or used in this manner, please do not register with or use the Website.
9. YOUR RIGHTS
Where applicable and under the conditions set forth under applicable Data Protection Laws, you may have the following rights concerning the processing of your Personal Information: to access and rectify your Personal Information, as well as the right to object at any time to the processing of your Personal Information for direct marketing purposes, including profiling related to such direct marketing, and, in certain cases, to object to the processing based on grounds relating to your particular situation. In addition, you have the right to request the restriction of the processing and the erasure of your Personal Information (right to be forgotten) as well as the right to data portability. When the processing of Personal Information is based on your consent, you have the right to withdraw your consent at any time.
You can exercise these rights by contacting us as:
Calling us at 1-833-521-0510
Emailing us at corporate.counsel@hines.com
10. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to enhance user experience, improve website functionality, and ensure security and compliance. Below, we provide a transparent explanation of the types of cookies we use, their purposes, and how you can manage your preferences.
Cookies are small data files stored on your device that help websites function effectively. Some cookies are session-based, meaning they are automatically deleted when you close your browser, while others are persistent, remaining on your device for a set period.
Additionally, we use similar technologies, such as local shared objects, which enhance your browsing experience by storing preferences and optimizing website functionality.
Third parties, including Google, Meta and X, may use cookies, web beacons, and other storage technologies (e.g. Facebook Pixel, X pixel, GA4) to collect or receive information from this website and elsewhere on the Internet and use that information to provide measurement services, target and deliver ads. You can opt-out of the collection and use of information for ad targeting and access a mechanism for exercising such choice through: http://www.aboutads.info/choices or http://www.youronlinechoices.eu/.
We transparently inform you about our use of cookies and similar technologies in the sections below. In case you would like to further understand more about these technologies, you can as well set your browser settings to inform you about the cookies or similar technologies downloaded to your device.
Strictly Necessary Cookies:
These cookies are essential for website security, network management, and overall functionality. They enable key features such as page navigation and access to secure areas of the site.
Purpose: Ensure website operation and security.
Your Control: While you can disable these cookies in your browser settings, doing so may impair website functionality.
Analytics Cookies:
These cookies are used to collect aggregated information about how visitors use our website, helping us to understand website performance and improve functionality. Analytics cookies are implemented in a manner designed to minimize the collection of Personal Information, where possible.
Purpose:
Analyze website performance and usage patterns.
Improve website functionality and user experience.
Your control:
Analytics cookies will only be placed where permitted under applicable law.
You can manage your preferences and withdraw your consent at any time through our cookie settings.
Optional Cookies:
All other cookies, including those for preferences, analytics, marketing, tracking, profiling, and chat functionality, will only be activated if you explicitly consent.
Purpose:
Store user preferences for a personalized experience.
Analyze website performance and user engagement.
Deliver targeted advertisements and measure marketing effectiveness.
Enable chatbot and interactive functionalities.
Your Control:
These cookies will not be placed on your device unless you opt-in.
You can manage your preferences and withdraw consent at any time through our cookie settings.
Regarding your cookie preferences, please note that when you click "accept necessary cookies" on the cookie banner, only Analytics and Strictly Necessary cookies are placed on your device. These cookies don't gather personal information.
For more information on the specific cookies used, their purposes, and their retention periods, please refer to the cookie banner accessible via ‘Manage Cookie Preferences’. Additional details are available by expanding the banner.
11. SOCIAL MEDIA PLUG-INS
We place various social media buttons on our website in the form of a plug-in. The following are the social media buttons used:
Please be aware that when you visit a website that integrates social media plug-ins and you click on a social media button or link, certain data (such as your IP address, visited sites, and the date and time of access) may be forwarded to these social media platforms—even if you are not registered or logged in to those services.
If you are already logged into a social media service, the platform may link this data to your user profile, identifying your username and potentially even your real name.
We do not control the extent, nature, or purpose of such data processing by social media platforms. These services may create pseudonymized or individualized user profiles based on this data.
If you prefer not to share your data with these platforms, we recommend avoiding interaction with these links or plug-ins.
For more information on how these social media platforms handle your data, please refer to their individual privacy policies.
THIRD-PARTY LINKED SITES
Our website contains links to third-party websites, including social media sites, which may have privacy policies that differ from our own.
We are not responsible for the collection, use, or disclosure of information collected through third-party websites and expressly disclaim any liability related to such data processing. Additionally, we are not responsible for the accuracy, content, or privacy practices of these third-party sites.
Links to external websites are provided for convenience only, and your browsing, use, and interactions with these sites—including those that link to or from our website—are subject to their rules and policies. We strongly encourage you to review the Privacy Notice of any website you access through our platform.
Please note that if you provide Personal Information to us through a social media site or interact with social media content linked to our website, you consent to our use of that information in accordance with this Privacy Notice, as if the information had been submitted to us directly via our website.
ADDITIONAL INFORMATION UNDER THE CCPA.
Disclosing the Personal Information
We may disclose the following categories of Personal Information for a business purpose as further elaborated above:
Category (i): Identifiers.
Category (ii): California Customer Records personal information categories.
Category (iii): Protected classification characteristics under California or federal law.
Category (iv): Commercial information.
Category (v): Sensitive personal information
We do not use or disclose your sensitive personal information for purposes other than those allowed under the CCPA, including Section 7027, subsection (m).
Sharing or Selling of Personal Information
In the preceding 12 months we have not “sold” (as the term “sale” is defined in the CCPA) or “shared” (as the term “share” is defined in the CCPA) Personal Information. You can opt out any future sale or sharing of your Personal Information through the contact information above.
12. ADDITIONAL INFORMATION UNDER THE GDPR
a) Lawfulness of processing
As further elaborated in the purposes section above, we process your Personal Information lawfully being given the following applies:
Art. 6(1)(a) GDPR: with your consent where applicable;
Art. 6(1)(b) GDPR: to execute the subscription to the Partnership (i.e. to perform any pre-contractual measures as well as the contract entered into by you);
Art.6(1)(c) GDPR: to comply with the legal obligations imposed on us
Art. 6(1)(f) GDPR: our legitimate interests
Special categories of Personal Information, in particular political opinions having public political exposure will be processed on the basis of Article 9(2)(e) and (g) GDPR (i.e. respectively the Personal Information have manifestly been made public by the data subject and/or the Personal Information is necessary for reasons of substantial public interest);
We only process your Personal Information for the purposes as set out above. In the case we intend to process your Personal Information for any additional or ancillary purposes, we will request your prior consent according to the requirements as set out in the GDPR.
b) Your right to lodge a complaint
You have the right to file a complaint with the competent a Supervisory Authority of any EU member state in the event you have concerns about the processing of their Personal Information. An overview of such authorities can be found here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
c) Data retention
We will retain your personal data for 10 years after the closing of the end of the financial year to which they relate or any longer period as may be imposed or permitted by law, in consideration of the purposes for which they have been collected and the legal limitation periods (including for litigation purposes).
13. CHANGES TO THIS PRIVACY NOTICE
We reserve the right to update or modify this Privacy Notice from time to time. Any material changes will be reflected in an updated version of the Privacy Notice posted on our website. If you are subscribed to our marketing communications, we may also notify you of such changes through those channels, where appropriate.